Receive, handle, and store all food and supplies. This includes temperature control and documentation on frozen and refrigerated product, rotating perishable product, labeling and dating specific items, and maintaining zoning as required. Confirm deliveries are complete and are invoiced accurately. This includes returning unacceptable or incorrect product and communicatin

Oversee Pier Sales Agents and be prepared to troubleshoot problems, train staff when needed, and enforce policies Enter new reservations accurately and thoroughly Process payments in a timely manner in following company procedures Successful proper cash handling and maintaining of all monies in the ticket booth including deposits Maintaining sales and accounting documents

Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system Accurately follow recipes for all beverages; must have thorough knowledge of all beverage offerings and prices Engage guests in friendly conversation while underway, volunteering information on sights, and suggesting items from beverage and concession men. Set up and break

Provide high level, personalized service to guests in a fine dining setting Take orders, answer questions, and make recommendations about our menu offerings Serve food and beverages promptly and accurately, following proper fine dining etiquette Anticipate and fulfill guests' needs, ensuring a memorable dining experience Collaborate with kitchen and bar staff to ensure ti

Assist in food preparation and cooking under the guidance of experienced chefs Maintain cleanliness and organization in the kitchen Collaborate with team members to ensure smooth kitchen operations Assist in expediting food orders and delivering dishes in a timely manner Willingness to take direction and learn from experienced chefs Follow all food safety and sanitation g

Assist in food preparation and cooking under the guidance of experienced chefs Maintain cleanliness and organization in the kitchen Collaborate with team members to ensure smooth kitchen operations Assist in expediting food orders and delivering dishes in a timely manner Willingness to take direction and learn from experienced chefs Follow all food safety and sanitation g

Sales/Guest Service Following a client booking, takes the lead on handling all service related manners within 30 days of cruise date, including adjusting guest counts, requesting payments and working with regional teams to relay any specifics related to dietary constraints, mobility issues or other special requests. Collaborating with Account Managers to address individua

Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system Follow safety procedures in order to ensure the protection of passengers and vessel Participate in routine safety drills to prepare for major incidents Handle lines to moor vessels to pier Stand watch in ships' bows, sterns, or bridge wings in order to look for obstructions

Key Relationships Internal City Cruises Core Marketing Team (sales, product and revenue), Hornblower Group's Marketing Team (Portfolio Social Media Team, Brand team, PR Team, Digital Team, Analytics Team, ), Port Teams (Sales and Operations) External Agency and Various Media Partners. Planning Activities (30%) Work closely with VP of Marketing to define and support the im

Receive passengers and inform them about boarding procedures; print, sort and distribute boarding passes to passengers Address guests by name and recognize their special occasions Explain products or services and prices, and answer questions from customers Collect outstanding balances for reservations, and collect payment vouchers from third party distributors Make and co

Assist with the operation and navigation of the vessel under the guidance of the Captain and senior crew members. Handle lines and cables during docking and undocking procedures. Perform routine maintenance and cleaning tasks to keep the vessel in top condition. Assist passengers as needed and provide exceptional customer service. Adhere to all safety protocols and regula

Assist with the operation and navigation of the vessel under the guidance of the Captain and senior crew members. Handle lines and cables during docking and undocking procedures. Perform routine maintenance and cleaning tasks to keep the vessel in top condition. Assist passengers as needed and provide exceptional customer service. Adhere to all safety protocols and regula

Receive, handle, and store all food and supplies. This includes temperature control and documentation on frozen and refrigerated product, rotating perishable product, labeling and dating specific items, and maintaining zoning as required. Confirm deliveries are complete and are invoiced accurately. This includes returning unacceptable or incorrect product and communicatin

Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system Follow safety procedures in order to ensure the protection of passengers and vessel Participate in routine safety drills to prepare for major incidents Handle lines to moor vessels to pier Stand watch in ships' bows, sterns, or bridge wings in order to look for obstructions

Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system Greet guests and serve food and beverages in a timely fashion Accurately take orders and enter them into the point of sale system Maintain the cleanliness and safety of all common areas and service stations Participate in the celebration and entertainment experience of the