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Guest Service Agent
McLean, VA
Job Description
The corporate concierge will provide a welcoming approach to all employees and visitors while efficiently managing lobby areas to accommodate employee and guest needs. The role is client facing and they will provide friendly, knowledgeable and courteous first impressions to guests and visitors while anticipating needs.
Various duties include: verifying identity, visitor management (checking in and out) providing general information and directions. Reports to the Regional Program Manager
Key Responsibilities
Greet / host / provide support for guests, visitors and employees
Issue temporary badges
Building/Campus/Area information center
Respond and follow through to requests for information and communicate with all levels of management with minimal supervision
Organizes and maintains lobby / front desk areas
Resolve problems associated with all building services including: janitorial, mailroom, copier services, parking, badging, and conference rooms.
Assists with the coordination and scheduling of office/building maintenance activities including: luggage storage, lost & found.
Works collaboratively within the facility management and transportation team
Anticipates and responds to Client's needs and concerns
Identify potential risks and escalate, to ensure no incident or disruption to the Client's operations
Collaborative work on the Lost and Found program and other services provided to associates.
Additional job duties, as requested
Qualifications:
High school diploma or general education degree (GED)
2 years' experience in Hospitality, Soft Services or Operations and/or knowledge of the commercial real estate industry, preferred.
Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.
Track record of initiative, integrity and good judgment.
Highly collaborative with strong interpersonal skills.
Excellent verbal and written communication skills with the ability to communicate professionally.
Strong Customer Service Skills
Proficient skills in Google Suite
Hours, Salary and Benefits:
Monday - Friday 9:00am - 6:00pm
Full time 40 hour per week
Jones Lang LaSalle US benefits link Healthcare, paid time off, dental, vision, 401K
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Various duties include: verifying identity, visitor management (checking in and out) providing general information and directions. Reports to the Regional Program Manager
Key Responsibilities
Greet / host / provide support for guests, visitors and employees
Issue temporary badges
Building/Campus/Area information center
Respond and follow through to requests for information and communicate with all levels of management with minimal supervision
Organizes and maintains lobby / front desk areas
Resolve problems associated with all building services including: janitorial, mailroom, copier services, parking, badging, and conference rooms.
Assists with the coordination and scheduling of office/building maintenance activities including: luggage storage, lost & found.
Works collaboratively within the facility management and transportation team
Anticipates and responds to Client's needs and concerns
Identify potential risks and escalate, to ensure no incident or disruption to the Client's operations
Collaborative work on the Lost and Found program and other services provided to associates.
Additional job duties, as requested
Qualifications:
High school diploma or general education degree (GED)
2 years' experience in Hospitality, Soft Services or Operations and/or knowledge of the commercial real estate industry, preferred.
Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.
Track record of initiative, integrity and good judgment.
Highly collaborative with strong interpersonal skills.
Excellent verbal and written communication skills with the ability to communicate professionally.
Strong Customer Service Skills
Proficient skills in Google Suite
Hours, Salary and Benefits:
Monday - Friday 9:00am - 6:00pm
Full time 40 hour per week
Jones Lang LaSalle US benefits link Healthcare, paid time off, dental, vision, 401K
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
2+ years
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