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Program Director - State Portfolio
Washington, DC
Job Description
About Nava
Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. Since 2013, federal, state, and local government agencies have trusted Nava to build transformative digital services to help people access public benefits. Meeting our mission is an opportunity to restore trust between people and public institutions. We focus on populations that are the least protected because the stakes are higher.
As a client services company, we work with government agencies to improve how people apply for benefits, navigate their health care, and more. We bill for our time, selling our expertise and problem-solving methodology to government clients. Our clients hire us to help improve their products and services so that their users and beneficiaries have a better customer experience.
These end-users-the humans who benefit from our work-are at the core of everything we do. We research beneficiaries' needs to help our government clients better deliver on their missions, providing everyone at Nava opportunities to do meaningful, impactful work.
Position Summary
Nava is at the forefront of reimagining how our government serves its people, and we're looking for a Program Director to lead the delivery and client engagement efforts on a portfolio of strategic contracts.
At Nava, members of the Program leadership team are responsible for client trust and relationships, team clarity and health, staffing, contract management / profit & loss, and organic growth. Details are in the What You'll Do section below.
Nava's Program Directors oversee delivery outcomes and client relationships, directing large (50-people+ teams) to create positive delivery environments.
Opportunities and Challenges
Nava provides opportunities to do meaningful, impactful, mission-oriented work. As a public benefit corporation, we have a social mission written into our founding charter. The people who work at Nava have a fiduciary duty to our stated mission: to improve access, effectiveness, and simplicity of government services. We see this as an opportunity, but it is also important to highlight the challenges we face in advance.
You will be working within the government ecosystem, which means working dynamically with other government contractors and civil servants. Working with people outside of your company means you'll likely encounter different working styles, cultural norms and be responsible for maintaining order and focus without authority. At the same time, working as part of a larger team allows us to deliver on projects of larger scale and complexity.
The government contracting ecosystem is a compliance-driven, multi-stakeholder environment - particularly when compared to the operating environments of companies of our size in the private sector. Successful members of our team understand how to be innovative within this environment when responding to proposals or delivering software and infrastructure. Finding and recommending ways to improve the way government digital services are procured and built is one of the highest-leverage ways we help fulfill our mission.
What you'll do- Client trust and relationships
- Exceed the expectations of our government partners by cultivating strong, trusting relationships and maintaining high situational awareness at the agency level
- Proactively detect risks and work collaboratively with the delivery team and program stakeholders to effectively resolve them (issues can span delivery, process, culture, expectation setting, staffing, contract milestones, finances)
- Engage our clients on a continuing basis to ensure their needs are met or exceeded, understand their vision, collaboratively solve issues, and communicate our progress transparently
- Organic/adjacent growth and recompetes
- Instigate growth at scale, for example, by expanding into neighboring programs or modifying an existing contract with new work
- Maintain awareness of the broader landscape and potential for new opportunities and risks
- Team clarity and health
- Collaborate across projects and across the organization to proactively anticipate and solve problems across delivery
- Support the creation of delivery environments built on mutual trust between government partners and our team
- Team composition
- Scale efforts through a team of project managers and other functional delivery leads
- Contract management / profit & loss
- Ensure that Nava is delivering contract scope on time within budget, act as the budget owner for your program in coordination with the finance team, and coordinate necessary contract modifications
- Internal
- Set and uphold standards for delivery excellence and client service
- Apply Nava's policies and guidance at the program level (E.g. utilization guidance)
- Participate in developing on and delivering company objectives and key results
- At least 12 years of experience managing complex software delivery efforts in highly constrained environments, including experience overseeing agile software development efforts
- Bachelor's degree or equivalent experience
- Empathetic communicator and relationship builder with a collaborative and positive mindset. - able to take a service-oriented approach to supporting the program team and our clients
- An extremely adaptable problem solver who can deal with multi-dimensional challenges involving many organizations, processes, cultures, and technologies
- You are highly organized and care deeply about building and growing a sustainable, culture-conscious business
- Ability to take a strategic approach to delivery planning and contract management over the medium-term and long-term
- An iterative approach to execution that emphasizes rapid team progress
- Ability to manage contract finances in coordination with the finance team
- Ability to maintain broader situational awareness beyond the immediate team
- Excellent written and verbal communication skills.
- State experience running large portfolios
- Project management in a government context
- Track record of introducing and expanding agile transformation and pursuing best practices in project management with clients and stakeholders
- Experience managing projects that provide production operations and support alongside ongoing product/feature development
- Experience launching new production systems with high public visibility in a fast-changing regulatory environment
- Experience with both the use and management of Jira and Confluence
Other requirements
The individual working in this position:
* Must be legally authorized to work in the United States and meet any other requirements for government contracts for which they are hired.
* Candidates who are offered a job with Nava must possess work authorization that does not require sponsorship by their employer for a visa now or in the future.
* May be subject to a government security investigation and must meet eligibility requirements for access to classified information or applicants who are eligible for security clearances.
Perks working with Nava
* Competitive benefits: We prioritize your well-being, offering highly competitive medical, dental, and vision benefits.
* Generous time off: Enjoy 20 days of accrued PTO, 12 paid federal holidays, 5 floating holidays, and unlimited sick leave.
* Annual discretionary bonus: Paid annually to eligible employees. When Nava does well, you do well.
* Parental leave: Receive 16 weeks of fully paid parental leave and weekly meal deliveries during your leave.
* Employee wellness program: Access our comprehensive Employee Wellness Program.
* Virtual doctor visits: Enjoy zero copay virtual doctor visits through UHC.
* Fertility support: Benefit from fertility support and treatment options.
* Sabbatical leave: We offer a sabbatical leave program.
* 401k contributions: We match 4% of your salary in 401k contributions.
* Flexible work arrangements: We offer flexible work arrangements to suit your needs.
* Home office setup: Receive assistance with your home office setup and a monthly phone allowance.
* Utilities reimbursement: Get a monthly partial reimbursement for utilities (where applicable).
* Learning and development: Access our comprehensive learning and development program.
* Tuition and Professional development budget: Receive a prorated annual tuition and professional development budget and a LinkedIn Learning license.
* Equity stock options: Benefit from equity stock options.
* Employee referral program: Participate in our employee referral program.
* Commuter benefits: Enjoy commuter benefits.
* Insurance coverage: Receive short and long-term disability insurance, as well as life and accidental death insurance.
* Inclusive culture: Join our diverse, inclusive, highly collaborative, and vibrant culture that supports remote work.
Location
You can work in a hybrid work arrangement from one of Nava's offices in NYC, DC, or San Francisco. We also have fully remote options if you reside in one of the following states:
Alabama, Arizona, California, Colorado, DC, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Virginia, Washington, Wisconsin.
*If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time.
Stay in touch
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Nava PBC equal opportunity employer that is deeply committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, age, gender, religious or political beliefs, national origin or heritage, marital status, disability, sex, sexual orientation or gender identity, genetic information, pregnancy, status as a protected veteran or any characteristic protected by federal, state, or local laws. Our commitment to diversity, equity, and inclusion not only reflects our values as a public benefit corporation but also enriches our ability to do our work. Learn more about where we are today and hope to be by 2025.
Please contact the recruiting team at recruiting@navapbc.com if you would like to request reasonable accommodation during the application or interviewing process.
We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States.
We care deeply about diversity and inclusion at Nava. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
12+ years
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