Acara Solutions is hiring a Hope Lodge Coordinator for our client in Baltimore, MD! Our client is a non-profit organization focused on saving lives, and in this role, you will be responsible for providing administrative support within our Hope Lodge.

Type: Contract to Direct Hire

Schedule: Thursday-Saturday from 4:00PM to 12:00AM

Job Duties include, but are not limited to:

• Maintains the safety and comfort of Hope Lodge guests, volunteers, and other visitors as a primary focus and ensures any issues or concerns are addressed immediately and within policy.
• Performs all guest interactions and processes including referrals, screening, check-in, orientation, stay, and check-out in strict adherence to Hope Lodge Operations policies.
• Ensures timely and accurate reporting including ensuring data is entered into applicable software and systems
• Ensures timely completion of all required trainings and compliance courses and attends all required staff meetings.
• Performs any and all necessary responsibilities in the absence of additional staff or volunteers, including guest transportation, and ensures Hope Lodge is staffed at all times 24/7/365; fulfilling this responsibility may require unplanned/unscheduled time at the Lodge.
• Assists in the recruitment, training, retention and utilization of volunteers in an appropriate manner to support Hope Lodge program delivery.
• Serves as a spokesperson for the Hope Lodge and actively promotes community relations and awareness of Hope Lodge activities including tours for civic, community and health care groups.
• Identifies development opportunities with Hope Lodge guests and community leaders that interact with Hope Lodge; assists with solicitation when appropriate.
• Reviews and updates patient information, current lodge status, and maintenance logs at the beginning and end of each shift.
• Performs other duties as assigned.

Required Skills / Qualifications:

• High School Diploma/GED.
• 2+ years' administrative experience.
• Strong customer service skills.
• Proficient in Microsoft Office.

Preferred Skills / Qualifications:

• Experience or Degree in Hospitality.

**If you are hired, we will require you to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated. We will not grant any accommodations not strictly required by law.