Handle incoming calls and ascertain if the call is of a customer service or technical nature. Open call and trouble tickets in our ticketing system database for all incoming inquiries. Process and/or forward technical problems to field technicians or on call engineers as appropriate for resolution. Track open trouble tickets to resolution. Interface with Operations Center

Verisign helps enable the security, stability, and resiliency of the internet. We are a trusted provider of internet infrastructure services for the networked world and deliver unmatched performance in domain name system (DNS) services. We are a mission focused, values driven company where each individual can contribute to building a stronger, more secure internet. We off

Documents policy and procedures for IT Support Services and resolves escalation for PC technicians for complex troubleshooting. Oversees inventory of all computer equipment and notifies managers of any shortages. Configures, installs, modifies, and repairs personal computers and peripherals. Installs software and checks it to ensure the device is performing according to u

Responsible for the day to day management, administration, maintenance, security, installation, and support secure telecommunications equipment for DOE HQ responsibilities and COMSEC Key Management System. Interface/integrate with the local classified and unclassified wide area network telecommunications operations on all matters involving secure telecommunications compat

Ability to install, maintain and support MS Exchange 2016. Ability to install, maintain and support Exchange in a high availability solution deployed to achieve low RPO and RTO's. Proficiency in Windows PowerShell and specifically those commands needed to maintain MS Exchange 2016. Strong understanding in TCP/IP, DNS and other network services and their relationships to t

Our Client is seeking an experienced Azure Administrator in support of a managed services engagement for a major Public Sector account. The successful candidate will join a team of Administrators responsible for managing our client's Windows, Linux, Azure, and M365 services and systems. You will be required to install and manage IaaS services, PaaS services, M365 services

Essential Duties & Job Functions Provide system administration support for Flexera Data Platform, an asset discovery data consolidation solution, in both production and non production lab environments. Maintain systems configurations for the Flexera Data Platform, IBM License Metric Tool (ILMT) applications in production and non production Windows Server environments. Pla

Serving as a technical contributor to the maintenance, configuration and installation of various Red Hat Enterprise Linux systems used on HPCs, data collectors, sensor systems, COTS servers, and other deliverable IT systems. Working onsite at the customer facility to operate, maintain, and support data management systems and technologies. Developing, maintaining, and appl

Front Desk Support Greet and assist walk in customers, addressing their questions and needs with a friendly and professional demeanor. Provide basic troubleshooting and setup for mobile iPhone/iPad and laptop devices. Assist with software issues related to Microsoft Office (Outlook, Word, Excel). Manage administrative tasks associated with mobile device and laptop deploym

Act as a subject matter expert to network routing and switching, as well as network performance monitoring and troubleshooting. Review completion and implementation of system additions and/or enhancements and makes recommendations to management and/or clients. Evaluate new application, infrastructure, and cloud decisions in existing context of applications, infrastructure

The IT Senior Support Specialist will provide technical expertise to resolve escalated incidents and issues associated with the IT platform along with serving as the technical resource for the IT Support Services Team in support of 700+ employees across multiple geographic locations. This role is responsible for leading and overseeing all support service elements includin

Job Location VA 70 TEMP Falls Church, VA Position Type Full Time Education Level 4 Year Degree   Job Category Information Technology Description Contingent Upon Award We are seeking a Cybersecurity Specialist to ensure the integrity and compliance of a Federal customer's. The ideal candidate will lead the coordination and provide technical guidance for work items not

Evoke Consulting is a Federal Management Consulting firm specializing in strategic business and technology services areas across the federal market. We provide solutions to agencies and entities including Veterans Affairs, Department of Energy, Department of Agriculture, Department of Defense, and more. We defy the standard employee experience in government contracting wi

Cyber Domain Data Analyst Job Locations US VA Alexandria ID 2024 18659 Category Data Science & Analytics Security Clearance Requirement Top Secret/ SCI Type Regular Full Time Level Mid level Overview Systems Planning and Analysis, Inc. (SPA) delivers high impact, technical solutions to complex national security issues. With over 50 years of business expertise and consiste

Client Delivery Executive DHS Job ID 2024 2002 # of Openings 1 Category Program Management Overview Pyramid Systems Inc. is seeking a Client Account Executive. This will be a senior member of the executive team and lead the overall DHS portfolio including delivery strategy, contract execution, and growth at Pyramid Systems, Inc. This delivery leader will have experience l